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Privacy Notice

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This Data Protection Notice (“Notice”) sets out the basis upon which Society for the Prevention of Cruelty to Animals (“we”, “us” or “our”) may collect, use, disclose or otherwise process personal data of individuals in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

PERSONAL DATA

As used in this Notice, “personal data” refers to any data or information about you from which you can be identified either (a) from that data; or (b) from that data and other information to which we have or are likely to have access. Examples of such personal data include your name, contact information, IP address, photographs and other audio-visual information, written or verbal correspondences with us.

COLLECTION, USE, AND DISCLOSURE OF PERSONAL DATA

We generally collect your personal data in the following ways:

  1. when you submit a form on our website;
  2. when you interact with our staff, for example, via telephone calls, letters, emails, face-to-face meetings, social media platforms and interviews;
  3. when you submit images or other media for contests or other events;
  4. when your photo is taken during events that you attend;
  5. when you use some of our services, for example, websites and apps including establishing any online accounts with us;
  6. when you request that we contact you, be included in an email or other mailing list;
  7. when you respond to our promotions, initiatives or to any request for additional Personal Data;
  8. when you submit your Personal Data to us for any reason.

The personal data that we may collect includes but is not limited to:

  • name;
  • address;
  • age;
  • gender;
  • date-of-birth;
  • Identification number (for tax deduction);
  • email address;
  • telephone number;
  • country;
  • images or other media;

We may use and disclose your personal data for the following purposes:

  1. to respond to your enquiries and complaints and generally to resolve disputes;
  2. to manage our infrastructure and business operations and to comply with internal policies and procedures;
  3. to facilitate your participation in, and our administration of, any events including contests, promotions or campaigns;
  4. for marketing purpose and in this regard, to send you by various modes of communication such as postal mail, email, location-based services or otherwise, from time to time, promotional and marketing material on products, services, campaigns, promotions, events, contests or other initiatives by us, our partners, sponsors or third-party organisations;
  5. to comply with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities;

ACCESS TO AND CORRECTION OF PERSONAL DATA

If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.

Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.

We will respond to your request as soon as reasonably possible. In general, our response will be within ten (10) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the reason for the delay and when we can provide you with the response. In the case of a correction request, we will:

  1. correct your personal data as soon as practicable after the request has been made unless we have reasonable grounds not to do so;
  2. subject to paragraph 7, we will send the corrected personal data to every other organisation to which the personal data was disclosed by SPCA within a year before the date the correction was made, unless that other organisation does not need the corrected personal data for any legal or business purpose;
  3. despite paragraph 6(b), we may send the corrected personal data only to specific organisations to which the personal data was disclosed by us within a year before the date the correction was made with your consent.

We may refuse to correct your personal data in accordance with the reasons provided for in Section 22 of the PDPA, but we will annotate the personal data with a statement of the correction that was requested but not made.

PROTECTION OF PERSONAL DATA

To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures, such as up-to-date antivirus protection, encryption, use of privacy filters, and disclosing personal data both internally and to our authorised third-party service providers and agents only on a need-to-know basis.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

RETENTION OF PERSONAL DATA

We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

DATA PROTECTION OFFICER

You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
Email address: [email protected]
Name of DPO: Felix Seah

EFFECT OF NOTICE AND CHANGES TO NOTICE

This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date of the “Last Update” at the bottom of this document. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

Last Update: 16 June 2023