SPCA Shop Terms & Conditions

Terms & Conditions

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

This website and our Terms and Conditions have been designed for use within Singapore, under Singapore law.

Accordingly, any products or promotions not permitted under your local law are not offered to you. Prices and availability of goods are subject to change without notice.


We accept online payment in a secure environment through Red Dot Payment and PayPal. We accept most major credit and debit cards including visa, American Express, and Mastercard.

Please note we do not accept cheques or postal orders.

If the items you have ordered are not in stock, you will be advised by email.


All items will be shipped within 4-7 working days of authorisation of payment. We are currently shipping to addresses in Singapore only.

Returns Policy

If you wish to return an item (s) for refund or exchange, you must notify your intention to return it in writing within 48 hours from the date you received them by emailing [email protected].

No refund or exchange can be made unless all the conditions of our returns policy are met entirely as stated below:

Customers must return Goods within 7 working days from the date of delivery.

  • All items must be returned in their original package and in unused condition.
  • We are unable to refund or exchange goods sent without any proof of purchase.
  • The customer is responsible for the postage costs incurred when returning an item. Goods should be returned by registered post only.
  • Sale items are non-returnable.

Please note: We will not accept used, damaged or soiled goods unless they are deemed to be faulty at the time of original shipment by the vendor.

However, if the products you return are faulty, incorrect, or damaged in transit, we will refund you the cost of the return postage.

Taxes and Customs

All prices quoted on this website are accurate at the time of publication and are quoted in Singapore Dollar (S$).

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you

Disclaimer & Limitations of liability

SPCA does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its member’s agent’s directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither SPCA, nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of SPCA or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While SPCA uses reasonable endeavours to ensure that the information on this website is accurate and up to date; it does not give any warranty as to its accuracy or completeness and SPCA will not be responsible for any errors or omissions or for the results arising from the use of such information.

While we takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, SPCA will not be responsible nor liable for your use of any other websites which you may access via links within this website. SPCA does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with SPCA.

The entire liability of SPCA under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

SPCA will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

SPCA may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of SPCA.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of SPCA or its content and technology providers or their respective owners. ALL RIGHTS RESERVED.

Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with SPCA.

Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Your visit to www.spca.org.sg and the sale of our goods to you via www.spca.org.sg are subject to our Terms and Conditions and our Private and Security policy.

Any queries relating to SPCA terms and conditions please email [email protected]

Privacy Statement

SPCA respects your privacy. Our policy statement outlines our policy and responsibilities on the collection, use, or disclosure of your personal information.

SPCA collects personal information such as your name, contact number, email address and payment information for some or all of the purposes below:

  • Processing your order.
  • Delivering your order.
  • Updating on the status of your order, inquiry or refund.

Your email address you provide will be added to our mailing list for upcoming events or special promotions.

If you no longer wish to receive updates from SPCA, you may unsubscribe from our mailing list by emailing us at [email protected] and no further information will be sent to your email address.

Access to your personal information

If you wish to access your Personal Information that you have submitted via the Website, please email [email protected]

Your visit to www.spca.org.sg and the sale of our goods to you via www.spca.org.sg are subject to this Privacy Statement and our Terms and Conditions.

We reserve the right to make changes to the above policy. All changes will be posted.

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