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24 hour hotline: 62875355 ext 9
 
     
 
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Our Services : Education > FAQ
 
 
 
FAQ
 
What should I do if I encounter a sick, injured or distressed animal?
 

Please contact our 24-hour hotline: 62875355 ext 9, do note that our social media & email accounts are not manned 24/7, and provide details such as:

- The condition of the animal

- Address of the location

- Your name

- Your contact number

We will despatch our animal rescue officer to your location as soon as possible.

In the meantime, while waiting for our officer's arrival, you can help the animal by bringing the animal to a safer location (e.g. away from traffic, off a crowded area) and confine it (in a box or carrier etc).

If you are unable to do so, try to stay or keep an eye out for the animal until our officer's arrival as many times when our officer is onsite, the animal is no where to be found. 

Appreciate your cooperation.